Effective 09/28/2025

Privacy Policy

TandemHart Paperie (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, or interact with our team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect
We collect the following types of information when you interact with us:

  • Personal Information: such as your name, email address, phone number, billing and shipping address, and payment details.

  • Order Information: including the products or services you purchase and any customization details you provide for your project.

  • Technical Information: such as your IP address, browser type, device information, and usage data through cookies or analytics tools.

2. How We Use Your Information
We use the information we collect for purposes including:

  • Processing and fulfilling your orders.

  • Contacting you about your project, including proofs, design approvals, and delivery updates.

  • Responding to your inquiries and providing customer support.

  • Sending administrative communications such as invoices, shipping confirmations, or policy updates.

  • Improving our website, products, and services.

  • With your consent, we will send you marketing emails or newsletters.

3. Sharing Your Information
We do not sell or rent your personal information. We may share information only with:

  • Service Providers: third-party vendors who help us process payments, ship products, or host our website.

  • Legal Obligations: when required by law or to protect our rights.

All third-party partners are required to maintain the confidentiality and security of your information.

4. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Choices

  • You may update your personal information by contacting us directly.

  • You may opt out of receiving promotional emails by following the unsubscribe link in our emails.

  • You may disable cookies in your browser, though some site features may not function properly.

6. Retention of Information
We retain your information for as long as necessary to fulfill your orders, provide services, comply with legal obligations, and resolve disputes.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: info@tandemhart.com

TandemHart Paperie
Email: info@tandemhart.com
Address: 304 15th Street, STE 201, Des Moines, IA 50309